Appendix Questionnaire:
 |
| operators |
1.
From when your company has started its operation ?
2.
Which districts are your covering with your network
coverage?
3.
Internationally which countries are in your network
coverage ?
4.
How many towers are you using for network coverage ?
5.
Do you have T & T incoming and outgoing facility in your product
package?
6.
What is your network connection capacity?
7.
Till now , how many phone connection have your company
given?
8.
Are you considering to extend your capacity? If yes,
then in what extent?
9.
What is your this year’s target connection?
10. Which
mobile brands and from which do you procure mobile handsets?
11. What
problems do you or your dealers are facing to procure mobile handsets?
12. What are
you considering to eradicate these?
13. How do you
forecast demand (totally & geographically)?
14. Do you get
any complaint from your subscribers about the network? What are these? What
steps are you considering to eradicate these?
15. What else
do you give except mobile handsets and mobile phone connection?
16. What
complaints do you get from your subscribers about mobile handsets?
17. What types
of mobile phone service are you giving?
18. What is
your call charge?
19. Do you
receive complaints from your subscribers about billing?
20. Can your
customers get line connection at any time?
21. What is the
total number of your dealers and agents?
22. What
facilities do you give to your dealers ?
23. Do you get
satisfactory co-operation from your dealers?
24. What
promotional tools do you use for your promotional activities?
25. What is the
total sales amount of last several years ?
2005- 2006- 2007-
2008- 2009- 2010-
26. What post
sale service do you give to subscribers?
27. What else
are you considering to enhance customer service?
Questionnaire
for Non users:
1.
Do you have mobile handsets?
(i)Yes (ii) No, then why?
2.
Which mobile operators function are you aware of?
3.
From which mobile operators connection, you consider
can be taken?
4.
What is your opinion about mobile phone’s connection
price?
i) Expensive (ii) Reasonable (iii) Inexpensive
5.
Do you have T&T connection?
6.
Do you think mobile phone is adversely affecting on
culture and social value?
7.
Personal information :
Name :
Address :
Occupation
:
Age :
Income :
Education :
 |
| operators |
Questionnaire
for users:
1.
When did you take your mobile connection?
2.
What advantages are you getting from your mobile
phone?
3.
Why did you buy mobile phone?
(a)Personal reason:
(i)It save
time (ii)It reduces cost
(iii)It is
easy to carry (iv)It saves in urgencey
(b)Business reason:
(i)To
communicate with other businessmen
(ii) To let
other businessmen contact with me.
4.
From where did you know about mobile phone?
(i)
Newspaper (ii) Magazines (iii) Radio
(iv)
Television (v) Friends &Relative (vi) Users (vii)others
5.
Why did you select Grameen Mobile Phone?
(i)Inexpensive (ii)It has T&T connection
(iii) Pre-paid connection is possible
(iv)Extensive network (v)Dealer is nearly located (vi)Previously known
(vii)No competitors (viii)Others
6.
How much have you spent for the connection of mobile
phone?
(i)Set (ii)Connection fee (iii)Security (iv)Total
7.
What is your opinion about mobile phone’s connection
fee?
(i)Expensive (ii)Reasonable (iii)Inexpensive
8.
What is your opinion about mobile phone’s call charge?
(A)International-
(a)Expensive (b)Reasonable (c)Inexpensive
(B)National-
(a)Local-
(i)Expensive (ii)Reasonable (iii)Inexpensive
(b)Inter district-
(i)Expensive (ii)Reasonable (iii)Inexpensive
(c)Nation wide-
(i)Expensive (ii)Reasonable (iii)Inexpensive
9.
Do you get post paid bill timely?
(i)Yes (ii)No (ii)Sometimes
10. Do you get
excess bill?
(i)Yes (ii)No (ii)Sometimes
 |
| operators |
11. What type
of problem do you face in case of pre-paid mobile connection?
12. Do you get
line connection uninterruptedly 24 hours?
13. Do you get
harsh noise at the time of speaking?
(i)Yes (ii) No (ii)
Sometimes
14. Do you have
any network problem?
(i)Yes (ii) No (ii)
sometimes
15. Do you have
any mechanical error in mobile handset?
16. Do you feel
any sickness while using mobile phone?
(i)Yes then what types (ii) No
17. Do you have
T&T connection?
(i)Yes, if then why do you take
mobile connection having T&T connection?
(ii)No,
then why do you take mobile connection rather than T&T connection?
18. Is mobile
phone creating any social problem?
(i)Yes, then how? (ii)No
19. Have you
any problem in mobile phone connection?
20. What is
your opinion about the solution of the billing charge?
21. Have you
changed your mobile set? If so, then why?
22. Have you
changed your mobile service provider? If so, then why?
Personal information:
Name:
Address:
Occupation:
Age:
Income:
Education
 |
| operators |
Questionnaires for dealers and
outlets:
1.
From when are you running Grameen Phone business?
Year- Month-
2.
Do you sell mobile phone prepaid card? If yes, then
what is your sales amount?
3.
Do you get any complaint about mobile handsets from
your subscribers? If yes, then what types?
4.
Does is take more time then required time to give
connection? If yes, then why?
5.
Do you get any complaint from your subscribers about
network? If yes, which types?
6.
What is opinion about mobile phone connection price?
a)
Expensive b)
Inexpensive c)
Reasonable
7. What is your opinion about the operators
call charge?
a) Expensive b) Inexpensive c) Reasonable
8. What is your opinion about service providers
given services to subscribers?
9.
How do you think this service can be enhanced?
10. What
facilities do you get from your service provider?
11. Location-
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