BBA MBA JOB EDUCATION
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Tuesday, July 17, 2018
RAKUB
Because without them all the modern
equipments assembled in an institution go in vain. Human resources play an
important role in all the institutions including trade and commerce, industry,
public, private and religious institutions. That is the ground of human
resource management is extended there where the human being are engaged. The
appointment of the employees, selection, the preservation of the environment of
training activities, providing the salary and wages, psychological motivation,
creation of the opportunities and the special care for the miscellaneous
activities are performed through human resource management.
RAKUB carries out its activities
usually through the employees. This bank has its own functions like other
institutions.
As the largest development
partner in the north-western region RAKUB aims at overall development of
farmers and all the sectors and sub-sectors of agriculture in this region.
Besides catering to agricultural credit, financing, agro-business and
agro-based industries and poverty alleviation programs the bank performs
ancillary banking functions.
As the employee’s role is important
to perform the bank’s function orderly, the bank’s human resource department is
playing an important role to develop the socio-economic condition of the
government, and also the country through HRDP.
Background of the study
The report named
“the activities of the bank and financial institutions -2001-2002” published by economic
department, finance ministry and the government of the peoples republic of
Bangladesh expressed that RAKUB is the largest partner of the development works
of the north-western region, like Rajshahi division of the country, and it is
the large finance institution for providing the agriculture loan. It provides
the required agro-loan for the appropriate use of the potentiality of
agriculture is the north-western region and for the development of the
present and for the overall development of the agricultural sector. Moreover,
it provides all kinds of banking service besides the loan for setting up
agro-based industries, trade of agricultural products, socio-economic
development and loan distribution for poverty alleviation. This bank started
its function on 15th
March 1987 . If could not succeed to produce commercial benefit
through it has been playing an important role to develop the agriculture and
socio-economic condition of the north-western region from the very beginning.
As a result, TK. 3071 million total loss has been imposed on bank’s shoulder.
In this circumstance, PARL has been formed in the presence of the chief
executive of the main branch and all the officers and employees of other
branches in the fiscal year 2001-2002. Its target was to root out the crisis
through collection loan payment, fair loan distribution, and fulfillment target
through procuring the deposit. Besides, it aimed at making the bank profitable
and more dynamic through various techniques.
For the first time in the history of
RAKUB it got membership of the famous ADFIMI during the year. This will provide
RAKUB employees opportunity to interact with fellow professionals in the
international level and upgrade their knowledge and develop skills. Besides
this, some special training courses such as human resource development and
branch management, mobile training courses, long-term fund management, basic
computing were imparter to develop human resources during the year.
But, the success of PARL to
eliminate this problem is dependent on the participation of the officers and
employees of all levels. So, the dynamic research of HRDP of Human Resource
Department of the bank is very essential.
Objectives of the Study
This research has the overall
objectives to acquire successful use for Human Resource Development Program of
this bank. It has also the following objectives:
v To know
employees recruiting and selection method of RAKUB.
v To pinpoint on
working relationship among the employees of this bank.
v To find out
the favorable working environment into RAKUB.
v To know how
the employees of RAKUB increases their professional skills.
v To provide
some suggestion and recommendation for taking future action about the
development program of RAKUB.
Limitation of the Study
There are some limitations of this
study concerning the human resource development program of RAKUB:
Lack
of time: The bank could provide the sufficient time that was
required to carry out the study.
Lack of sufficient information: They could not provide
sufficient information as no such work was performed previously concerning the
development of the bank employees.
Self-limitation: There is
self-limitation to carry out the study.
Lack of proper knowledge of the officers and
employees: the officers and the employees posses very little
knowledge about their rights as well as their power. They are absolutely
confined to the post whatever they are engaged to.
Lack of cooperation: The employees
did not cooperate giving right information while taking interview. So, it has
not been possible to collect all the information only because of the lack of
cooperation.
Overall view about RAKUB
RAKUB was established by the
president’s ordinance No. 58 of 1986 with aim of providing institutional
agricultural credit for optimum utilization of agricultural potentials of
Rajshahi Division.
Taking over the
branches and offices along with assets and liabilities of the Bangladesh Krishi
Bank with in Rajshahi Division. The bank started functioning on 15 March 1987 .
The board is
vested with the responsibility of formulation of policy in line with attainment
of growth in agriculture and economic development of the region through
agricultural credit support. The Board of Directors constitutes of seven
members and the government appoints them all
There are three
large departments and thirteen departments in the head office situated at
Rajshahi.
1. Administrative large department
v
Employee management department
v
General service department
v
Budget and expenditure controlling department.
2. Directorate large department
v
Loan and advanced department….(1)
v
Loan and advanced department….(2)
v
Research and development department
v
Branch controlling department
3. G.M audit and collection department
v
Audit and inspection department
v
Central account department….(1)
v
Central account department….(2)
v
Loan collection department….(1)
v
Loan collection department….(2)
There
is a department of the security and it is controlled.
The total branches according
to the region
Region
|
Branches
|
Rajshahi
|
21
|
Panchagar
|
18
|
Thakurgoan
|
17
|
Nilphamari
|
20
|
Lalmonirhat
|
17
|
Dinajpur
Zone
|
16
|
Dinajpur(South)
|
19
|
Rangpur
|
25
|
Kurigram
|
18
|
Joypurhat
|
15
|
Naogaon
|
26
|
Nawabgang
|
16
|
Bogra
Zone
|
18
|
Bogra
(South)
|
14
|
Natore
|
20
|
Sirajgang
|
22
|
Pabna
|
22
|
Gaibandha
|
23
|
1
|
|
L.P.O
|
1
|
Total
|
349
|
The main activities
of RAKUB are—
v
Disbursement of loans
v
Recovery of loans
v
Deposit mobilization
Authorized
capital of the bank amounts to Tk. 1500.00 million
The bank
continued manpower development program in order to motive the officers and
staff to work for successful implementation of the reform program.
Table
Year
|
2000
|
2001
|
2002,
31st March
|
2002,
30th June
|
2003
|
Total
Manpower
|
3737
|
3716
|
3692
|
3689
|
4152
|
Employer
|
1675
|
1674
|
1655
|
1654
|
1746
|
Employee
|
2062
|
2042
|
2037
|
2035
|
2406
|
Source: Official record of RAKUB
The objective of
the new program is to impart training for creating productive workforce amongst
the officers and staffs for successful implementation of overall activities of
the bank, particularly the reform program.
Main
objectives HRD program are:
v
Self motivation of the bank employees
v
Creating favorable work environment
v
Increased professional skills of the bank
employee.
Steps taken for implementing HRD program:
v An
executive development program was introduced at head office to build up head of
the departments as competent executives.
v Short
training courses were regularly conducted at field levels and refreshers
courses at the training institute. In all courses there were sessions on
self-motivation conducted by the senior executives.
v For
prefect and successful implementation of the reforms program effective
measurers were undertaken to bring maximum number of officers and staffs of the
bank under training courses, workshops, seminars and symposiums. Eight hundred
thirteen officers and staffs were trained at field levels and the training
institution.
Transparency
in Administration
For successful
implementation of the reforms program efforts were taken to ensure transparency
in administration of the bank. Accountability at all levels was maintained as
much as possible. A monitoring call under the control of the Managing Director
was opened to act trouble shooter as and when necessary. In order to increase
the quality of operational efficiency and increase internal control initiatives
have been under taken to introduce MBO to be observed both in the head office
as well as in the field levels.
Recruitment
Honest and skilled employees
should be accumulated to increase the performance of an institution. RAKUB
accumulated the qualified and required members of employees to fill its vacated
posts. The bank utilizes its external and internal sources to fill the vacated
posts.
A list of the
officers and employees accumulated from both sources:
Source
|
Internal
|
External
|
First
class officers
|
50%
|
50%
|
Second
class officers
|
50%
|
50%
|
Third
class employees
|
100%
|
---------
|
Fourth
class employees
|
--------
|
100%
|
Source: Official record of RAKUB
Now posts have
not been created as the bank’s present organogram
is yet to be materialized. As a result, the bank has performed its accumulation
of the employees from its internal source through the promotion in current
fiscal years. In the fiscal year 1997-1998 and 1998-1999 the last 176 officers
have accumulated from the external source.
Selection
The selection process begins
after the accumulation of the bank’s employees. RAKUB appoints the officers and
employees directly through the written and oral tests from the applications
received from the internal and external sources. The bank has its own selection
board that is carried out by joint decisions.
Associated
officers/employees
|
Selection
committee
|
Appointment
authority
|
All
the fourth class employees in the field
|
The
selection committee appointed by the managing director
|
Associated
zonal/ regional manager
|
Fourth
class employees of the central office
|
The
selection committee appointed by the managing director
|
General
Manager (Administration)
|
All
the third class employees of the bank
|
The
selection committee appointed by the managing director
|
Managing
Director
|
Officers
and equivalent higher officers and head officers and equivalent officers
|
The
selection committee appointed by the managing director
|
Managing
Director
|
The
higher chief officer and equivalent assistant general manager and equivalent
general manager
|
The
selection committee appointed by the managing director
|
Managing
Director approved by board of directors
|
Source: Official record of RAKUB
Salary
and status
The status and the salary scale
is a very sensitive issue for the officers and employees of an institution.
RAKUB maintains the well-organized salary structure for its different types of
officers and employees.
The positional
status and salary structure is maintained in accordance with the approved
organizational structure of 2003—
Status
|
Salary
|
M.D.
|
15000
|
D.M.D.
|
12900-14300
|
G.M.
|
12900-14300
|
D.G.M.
|
11700-13500
|
A.G.M.
|
10700-13100
|
S.P.O
|
9500-12100
|
P.O.
|
7200-10840
|
S.O.
|
4300-7740
|
O
|
3400-6625
|
3rd
class employee
|
3300-5505
|
4th
class employee
|
1500-2905
|
Source: Official record of RAKUB
Promotion
and Transfer
Promotion’s objective
Manpower is the
key force to run an organization. The objective of the promotion of RAKUB is to
bring about the dynamism in the activities, transparency, accountability in its
human resource.
The
ground of promotion
RAKUB uses the
merit, qualification, and seniority as the criteria of the appropriate
evaluation.
The general criteria of RAKUB’s promotion
v
30th June will be considered as the
ground of promotion of every year.
v
The employee-managing department prepares the list
of the promotion worthy vacated posts by 30th June every year and
presents the proposal of promotion, information and necessary planning to the
bank’s manager.
v
The
separate office orders have to be circulated from the central office of the
bank about the formation of the recommendation committee of the promotion.
v
No promotion will be given without the
recommendation of the different associated promotion committee. Besides,
committee’s recommendation will have to be approved by the associated approved
committee.
v
The duration of the action of the bank’s branch,
regional observer office and regional manager will be considered as the
duration of fieldwork. But, the duration of the fieldwork will not be
applicable for being assistant general manager from superior prime officer
(SPO) and deputy manager from assistant manager.
v
Those
officers and employees will not be eligible who cannot secure at least pass
marks yet there is a system of interview for the promotion of the grade
officers and employees. In this case, the total marks of the interview and the
annual secret report of evaluation.
v
The promotion of the temporary suspended and
charge sheeted officers and employees will not be considered.
The system of promotion evaluation
Deputy
General Manager and
Assistant
General Manager.
A.
B.
C.
D.
|
The
last five years secret report
The
evaluation of educational and professional qualification
Service
tenure
Interview
|
50
number
20
number
10
number
20
number
|
Total
|
100
number
|
Source: Official record of RAKUB
Transfer
RAKUB transfers an employee from
one place to another when it thinks that she/he will do better in the second
place.
The
objectives of transfer
RAKUB is playing an important
role from the beginning of its foundation to develop the agriculture and
socio-economic condition of the north- western region of the country. Most of
the officers and employees of it are the inhabitants of the north-western
region. All of them know well their
own regions and people. So, the bank arranges transfer expecting the
more skilled work from an employee.
But the bank transfers its
officers and employees to any branch of it for the sake of administrative
necessity. Sometimes, the bank cancels the system of transferring the officers
and employees based on region, division, and zone. If transfers its officers
and employees on the basis of bank to which they have been employed.
Working
Relationship of RAKUB
Though RAKUB is a
large banking system, its activities are based on only the north-Bengal. Most
of the officers and employees of it are the inhabitants of this region. The
bank maintains the cordial and congenial atmosphere by giving motivation, and
mental strength to develop its human resources. The bank adopts the financial
and managerial steps to increase the mental strength of its employees.
v RAKUB gives the
appropriate salary to increase the mental strength of the employees.
v It gives the festival
bonuses, they are –
Eid bonus.
Puja bonus
Yearly interest bonus.
v RAKUB preserves the
security of the service through “ Servant Service Rule”, if any one commits any
serious crime out rules; the action is taken through proper investigation and
evidences.
v The bank performs its
work with “ Participative Management” to increase the mental strength.
v Training is provided
to remove the inequality and to perform the activities orderly.
Motivation
RAKUB observes “the ability of work” and “
desire to work” with different attitude to develop its manpower. Because, the
employees have their joy, delight, suffering etc. The overall activities can be
achieved through the proper evaluation of these. RAKUB gives the motivation to
its employees through maintaining the good relationship with the employees to
perform the overall activities. Bank gives the 10% incentive from accumulated
loan to the officers and employees under its MIRACLE program.
Job Evaluation
There are many
departments in the bank. These departments perform different activities and
different employees have been employed to perform the duty. Cooperative work
relation in the different types of work is determined through comparative work
evaluation. RAKUB uses the point system to evaluate the work.
Trade Union
The real picture of
any organization is its trade union. RAKUB is not exception from this picture.
Registration in the Rajshahi Trade Union is necessary to get the external and
internal facilities of employees. RAKUB Trade Union has a representative, named
C.B.A.
Working Environment of RAKUB
Transparent and
well-organized administrative environment is desirable for any institution.
RAKUB considers some environment for the sake of its human resource
development.
Economic Environment
Any financially solvent employee
is capable of performing more works. RAKUB provides its employee with due
salary. RAKUB preserves the environment where the employees get their due
salary in due time. So that, no employee can fall into the danger of financial
problems and lose interest to work being mentally disappointed.
Bank provides
various financial opportunities for the development of the employee:
Þ
It gives the salary increment every year.
Þ
It gives the communication bonus.
Þ
It gives the festival bonus.
Þ
It gives the bonus for medical treatment.
Þ
It provides the children with education.
Þ
It gives the bonus for lunch.
Þ
It provides the facilities of taking loan.
Þ
It gives training bearing the expenses itself.
Þ
It ensures getting of appropriate and one time
pension after a fixed time.
Cultural
Environment
RAKUB arranges
indoor games in the Rajshahi district auditorium and outdoor games in the
Rajshahi stadium at the end of every year for its all officers and employees.
There is a
separate room in central office of RAKUB for saying prayers for all the
officers and employees.
The bank
organizes well-come ceremony for the fresher and farewell ceremony for the out
going employees.
Technological
Environment
RAKUB could not
deny the technology in the present age pf technology for its development of
human resource.
Þ
The bank provides the electric fans to ensure
the comfortable environment.
Þ
The bank has improved its telecommunication
network to receive the news from one branch to another even from the branch of
gross-rooted level.
Þ
The bank has taken initiative to preserve the
bio-data, the certificates of educational qualifications and all other
information of all the officers and employees in the computer.
Þ
The research and development branch of the bank
preserve all the required information in the required computers for the sake of
the development of its human resources.
Besides,
they analyze all that information and take decision on the basis of the
analysis about the transfer and promotion of an officer/employee. Even, they
monitor the expiring date of the service of an officer/employee. The bank
performs these entire tasks rapidly through the computer.
Þ
Very up-to-date information is available in the
web page of its own computer.
Þ
It was its own E-mail to exchange the letter and
information.
Political
Environment
No institution is totally free
from the politics. RAKUB is a public institution. It performs the natural
activities of a bank besides contributing in the agriculture and industry. So,
it has the purpose of acquiring the interest. But, the bank is to exempt the different
loan as per the order from the finance ministry. Again, the loan is to be given
without the proper observation in accordance with the government’s order. There
is a trade union to demand the rights of all the officers and employees. In
addition, the bank does not face any political difficulties.
Training
System of RAKUB
RAKUB has been investing its money since
its foundation to eliminate the poverty, to develop the fate, to establish the
agro-based industry, to give the micro credit to the large rural population of
the north0western region of the country. Besides, it is contributing to develop
the national economy, especially to increase the progress in the agriculture
sector. The bank is spreading its function in the light of social and national
demand. The bank is trying to lead these expended functions to establish it as
service and benefit related organization. RAKUB is directing training institute
and training to make the skill man power, the only training institute of the
bank launched updated manpower development program according to the need of
time replacing conventional training courses
Several training
courses were also organized to impart training for enabling the employee to
operate newly introduced computerization system both at head office and field
level.
Short training
courses were regularly conducted at field levels and refreshers courses at the
training institute.
Some special
training courses such as human resources development and branch management,
mobile training courses, and long term fund management, basic computing was
imparted to develop human resources during the year.
In all courses
there were sessions on self-motivation conducted by the senior executives.
The
principal purpose of the institute
v
The banking activities are to be skillful
through giving training to the all officers and employees of the bank.
v
The realistic recommendations are to be prepared
through the workshop and seminar or many relevant subjects.
v
The training activities are applied and
materialized to implement the new policies adopted by the government.
Management
Training institute is run by the overall
supervision of the manager. The annual training is prepared at the beginning of
every fiscal year and the training is conducted the whole year taking the
approval of the authority.
RAKUB provides
many facilities to increase the skill of the employees:
v
It provides training bearing the expenses by
itself.
v
It gives the accommodation facilities.
v
It provides library facilities to give the
necessary books.
v
It provides the communication facilities by
providing the necessary bus to go and leave the training institute.
v
It provides the medical facilities if any one
because ill.
v
It provides mental consolation and entertainment
to its trainees.
Training
Duration
The bank arranges foundation training for one
year for the newly appointed officers and employees. RAKUB arranges different
types of training the whole year. Calendar training is run for one year where
30 employees are trained together. Besides, there is weekly job training.
Training
System
RAKUB follows various training
methods such as Oration, White board, OHP, Open discussion, Debate and
Practical lesson.
Besides this to
acquire developed knowledge in various professional aspects 125 officers and
staffs got training at BIBM, Bangladesh bank and other institutions during the
year. System of rewards was introduces for brilliant results of the
participants in course assessments.
For the first time
in the history of RAKUB it got membership of the famous ADFIMI during the year.
This will provide RAKUB employees opportunity to interact with fellow
professionals in the international level and upgrade their knowledge and
develop skills.
Problems
It is found from the previous
analysis that this bank has some problem in the human resource development
program:
Recommendation
Some initiatives should be taken
to make the bank’s human resource development program dynamic through
eliminating the problems.
Conclusion
It is no doubt
that the horizon of the trade and business is expanding quickly in the present
world. It is obvious even in Bangladesh .
There is no alternative of the skills and merits of the employees of an
institution to carry out the distribution and the development of the trade and
business.
The distribution
and the business environment are being difficult with the passage of time. The
development of the human resource has been essential to survive in the
competitive world. As a result living cost has increased. The pattern of life
style has changed. So, the attention should be given to the development of the
employees and their need.
In this
circumstance, RAKUB has taken “Human resource development program” to carry out
the banking activities for the development of the north-western region. Bank
has given importance to the increase the merit, skill and attitude of the
employees and taken steps for bringing about the development. It ensures the
development of the institution as well as of the Human Resource.
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